Frequently Asked Questions

Everything you need to know about shopping with Proton Store

What is the typical shipping timeframe for my order?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I determine the right size for me?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure the perfect fit.

What payment methods do you accept?

Proton Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy now, pay later options through Klarna and Affirm.

How can I track my package after it ships?

Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.